How utilities can improve both customer service and operational efficiency
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Utilities have traditionally been asset-focussed. But in an increasingly competitive environment, market share is driven by customer satisfaction and operational performance. How can utility companies meet these different demands?
The right approach to IT can maintain high levels of security, bandwidth and scalability while bringing more speed and flexibility to the organisation. Mobility can deliver a user experience tailored to individual customer preferences, while the Internet of Things and the cloud can together radically improve telemetry and hence the efficient control of operational infrastructure.
Our ebook explains how connectivity can transform utilities and bring benefits not just to companies and their customers but to the working day of their employees too.