Why IT needs to listen when employees moan about poor mobile connectivity
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How poor is the user experience for mobile users in your organization?
How many users avoid using traditional VPNs because they are so complex and clunky? How many hours of productive work are lost on an annual basis because users struggle to authenticate themselves at multiple checkpoints? In the case of poor quality wireless connections, how many calls get dropped? How many efforts to log on are frustrated?
From the user’s perspective, we can think of these as tiny points of darkness during the average working day. All too often, the macho response from IT, and perhaps from business managers too, is: get over it.
But there’s a problem with all of these microscopic points of darkness, these moments when the user experience goes wrong.
In aggregate, they’re more than microscopic. Over time, these points of darkness have the potential to become a sizeable problem for your organization. You can’t calculate the costs, of course. But you know they exist, in the form of paperwork left unsigned, conversations left unsaid, information left unsent.
And there’s very often a direct impact on client relationships, too. How often have you listened to someone on a poor quality mobile connection and subconsciously blamed them – or their organization – for the negative impact that poor connectivity is having on you? How often have you frowned when an on-the-road sales rep tells you he cannot send you the necessary documents today?
Now let’s flip this logic on its head. Let’s look at these points of darkness from an IT perspective. Some of the users’ pain is caused by a patchwork of point solutions. As well as the multiple URLs and passwords that users write down on pieces of paper, these point solutions tend to inflate IT’s operational costs, too. Another slice of pain is caused by the poor design and engineering of so many VPN solutions. As for poor mobile reception, this is what happens when organizations completely abdicate responsibility and outsource connectivity to a network provider.
The sting in the tail are the points of darkness that gather above the IT department:
• It becomes increasingly expensive to manage disparate point solutions
• It becomes impossible to adopt a security approach that’s holistic and comprehensive
In most organizations, the combination of poor workforce productivity, rising IT costs and security vulnerabilities becomes toxic – eventually. The only question is when.
Download our solution brief on securing delivery and maximizing productivity for a mobile workforce. Inside, you’ll discover how NetScaler deliver:
• Single sign-on for employees at one portal for all applications, from any device.
• Intelligent application delivery based on identity, network and device to ensure users remain secure in every location.
• A unified point of administration for holistic, consistent and comprehensive policy enforcement.
• Optimized user experience by virtualizing WANs and/or optimizing traffic delivery in low or challenging bandwidth situations.
A seamless and simple experience for users. Centralized and efficient control for IT. Both are possible. And both are necessary for any organization that wants to minimize the risks and maximize the benefits of mobility.
Start reducing the points of darkness in your organization today. And remember: there’s more at stake here than the happiness of employees. Because wherever the user experience is poor, it’s likely that security risks and hidden costs are part of the picture, too.